June 22, 2011
The business community is wringing its proverbial hands over social media. How do we harness it to market our products? What if we publish a blog or Facebook site and people say mean things about our products. HR is thinking about whether to allow employees to use social media at work. What if an employee […]
Read the full article →
June 17, 2011
How many corrupt police out of a force of 10,000 does it take for people to decide that there is no justice? How many traffic lights in a city need to be broken before people learn to ignore the traffic lights? How many miserable interactions do customers need to have with your customer service folks […]
Read the full article →
