How many corrupt police out of a force of 10,000 does it take for people to decide that there is no justice?
How many traffic lights in a city need to be broken before people learn to ignore the traffic lights?
How many miserable interactions do customers need to have with your customer service folks before they conclude that your company sucks?
How many harsh words do you need to say before people conclude that you’re an asshole?
That last corrupt cop, that last broken traffic light, that last miserable customer service experience, that last harsh word – they make all the difference in the world. They don’t just knock you down a peg. They destroy you.
What are you going to do about it?
