November 5, 2012
I think there are at least three ways for a company to frame its relationship with the customer: We transact with you: This means the company exchanges its goods and services for your money. Of course, like anything else, this can be done awfully or brilliantly. Brilliantly done means the good or service is relevant, […]
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March 19, 2012
I was having a conversation with a co-worker about how to breathe life back into a team that has gotten stale. Somehow I managed to stumble across an idea that I find intriguing. At first, I made the connection between this team’s situation and the well-known cliche of a personal relationship that has grown stale. […]
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